:root{--bg:#f3f1ec;--panel:#fff;--ink:#1b1f24;--muted:#6b7280;--line:#e3dfd6;--side:#14213d;--side2:#1f2f57;--accent:#e4572e;--accent2:#f7b267;--ok:#1b998b;--warn:#f0a202;--bad:#d7263d;--info:#2d6cdf;--r:10px}
*{box-sizing:border-box}html,body{margin:0;height:100%}
body{font-family:"IBM Plex Sans",ui-sans-serif,system-ui,-apple-system,"Segoe UI",Roboto,sans-serif;background:var(--bg);color:var(--ink);font-size:14px;line-height:1.45}
a{color:var(--info);text-decoration:none}a:hover{text-decoration:underline}
h1,h2,h3{margin:0 0 10px;font-weight:600;letter-spacing:-.01em}h1{font-size:22px}h2{font-size:17px}h3{font-size:14px;color:var(--muted);text-transform:uppercase;letter-spacing:.06em;font-size:11px}
.hide{display:none!important}
button,.btn{font:inherit;border:1px solid var(--line);background:#fff;color:var(--ink);padding:7px 12px;border-radius:8px;cursor:pointer;transition:background .15s,transform .05s}
button:hover,.btn:hover{background:#faf8f4}button:active{transform:translateY(1px)}
button.primary{background:var(--accent);border-color:var(--accent);color:#fff}button.primary:hover{background:#c94a24}
button.ok{background:var(--ok);border-color:var(--ok);color:#fff}button.bad{background:var(--bad);border-color:var(--bad);color:#fff}button.ghost{background:transparent}
button.sm{padding:4px 9px;font-size:12px;border-radius:6px}button:disabled{opacity:.5;cursor:not-allowed}
input,select,textarea{font:inherit;border:1px solid var(--line);border-radius:8px;padding:7px 10px;background:#fff;color:var(--ink);width:100%}
input:focus,select:focus,textarea:focus{outline:2px solid #f7b26766;border-color:var(--accent2)}
textarea{min-height:90px;resize:vertical}label{display:block;font-size:12px;color:var(--muted);margin:8px 0 4px}
.row{display:flex;gap:10px;align-items:center;flex-wrap:wrap}.grid{display:grid;gap:12px}.g2{grid-template-columns:1fr 1fr}.g3{grid-template-columns:repeat(3,1fr)}.g4{grid-template-columns:repeat(4,1fr)}
@media(max-width:800px){.g2,.g3,.g4{grid-template-columns:1fr}}
.card{background:var(--panel);border:1px solid var(--line);border-radius:var(--r);padding:16px}
.stat{display:flex;flex-direction:column;gap:2px}.stat b{font-size:26px;font-weight:600}.stat span{color:var(--muted);font-size:12px}
.pill{display:inline-block;padding:2px 8px;border-radius:999px;font-size:11px;font-weight:600;letter-spacing:.02em;text-transform:uppercase;background:#eee}
.pill.new,.pill.submitted{background:#fde8e2;color:#b63a18}.pill.in_progress,.pill.approved{background:#e3ecfb;color:#1d4fb0}.pill.waiting_user,.pill.pending{background:#fff3d6;color:#8a5a00}
.pill.resolved,.pill.active,.pill.in_stock,.pill.pass{background:#dff3ef;color:#0f6b61}.pill.closed,.pill.retired{background:#eee;color:#555}.pill.rejected,.pill.lost,.pill.fail,.pill.urgent{background:#fbdada;color:#a11}
.pill.assigned,.pill.high{background:#fde8e2;color:#b63a18}.pill.repair,.pill.incomplete{background:#fff3d6;color:#8a5a00}.pill.low,.pill.normal{background:#eef0f4;color:#445}
table{width:100%;border-collapse:collapse}th,td{text-align:left;padding:8px 10px;border-bottom:1px solid var(--line);vertical-align:top}th{font-size:11px;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);font-weight:600}
tr.click{cursor:pointer}tr.click:hover td{background:#fbf9f5}
.muted{color:var(--muted)}.small{font-size:12px}.mono{font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;font-size:12px}
pre.msg{white-space:pre-wrap;background:#1b1f24;color:#e8e6df;padding:12px;border-radius:8px;font-size:12.5px;line-height:1.5}
.toast{position:fixed;right:16px;bottom:16px;background:#1b1f24;color:#fff;padding:10px 14px;border-radius:8px;font-size:13px;z-index:50;box-shadow:0 8px 24px rgba(0,0,0,.25);opacity:0;transform:translateY(8px);transition:all .2s}.toast.show{opacity:1;transform:none}
/* app shell */
.shell{display:grid;grid-template-columns:230px 1fr;min-height:100vh}
.side{background:var(--side);color:#dfe6f5;padding:18px 14px;display:flex;flex-direction:column;gap:4px}
.brand{display:flex;align-items:center;gap:10px;padding:4px 8px 16px;border-bottom:1px solid #ffffff22;margin-bottom:10px}.brand .logo{width:34px;height:34px;border-radius:9px;background:linear-gradient(135deg,var(--accent),var(--accent2));display:grid;place-items:center;font-weight:700;color:#fff}
.brand b{display:block;font-size:14px}.brand span{font-size:11px;color:#9fb0d0}
.nav{display:flex;align-items:center;gap:10px;padding:9px 10px;border-radius:8px;color:#c7d2ea;cursor:pointer;font-weight:500}.nav:hover{background:var(--side2)}.nav.on{background:var(--accent);color:#fff}
.nav .n{margin-left:auto;background:#ffffff22;border-radius:999px;padding:0 7px;font-size:11px}
.side .foot{margin-top:auto;font-size:12px;color:#9fb0d0;padding:10px}
.main{padding:22px 26px;max-width:1300px}
.top{display:flex;align-items:center;justify-content:space-between;margin-bottom:16px;gap:12px}
.drawer{position:fixed;top:0;right:0;width:min(720px,100vw);height:100vh;background:#fff;border-left:1px solid var(--line);box-shadow:-12px 0 40px rgba(0,0,0,.12);padding:22px;overflow:auto;z-index:40;transform:translateX(100%);transition:transform .2s}.drawer.open{transform:none}
.drawer .x{position:absolute;top:12px;right:14px}
.timeline{display:flex;flex-direction:column;gap:10px}.ev{border-left:3px solid var(--line);padding:6px 12px}.ev.internal{border-color:var(--warn);background:#fffbf0}.ev.status{border-color:var(--info)}.ev .who{font-size:12px;color:var(--muted)}
.check{display:flex;justify-content:space-between;padding:6px 0;border-bottom:1px dashed var(--line)}.check b.pass{color:var(--ok)}.check b.fail{color:var(--bad)}.check b.na{color:var(--muted)}
.login{min-height:100vh;display:grid;place-items:center;background:radial-gradient(1200px 600px at 10% -10%,#fde8e2,transparent),radial-gradient(900px 500px at 110% 110%,#dfe8fb,transparent),var(--bg)}
.login .card{width:360px;padding:26px}
.tabs{display:flex;gap:6px;margin-bottom:12px}.tab{padding:6px 12px;border-radius:999px;border:1px solid var(--line);cursor:pointer;background:#fff;font-size:13px}.tab.on{background:var(--ink);color:#fff;border-color:var(--ink)}
.sig{border:1px dashed #999;border-radius:8px;background:#fff;touch-action:none;width:100%;height:150px}
.kv{display:grid;grid-template-columns:150px 1fr;gap:4px 10px;font-size:13px}.kv div:nth-child(odd){color:var(--muted)}
.thumbs{display:flex;gap:8px;flex-wrap:wrap}.thumbs a{display:block;border:1px solid var(--line);border-radius:6px;padding:4px 8px;font-size:12px;background:#fafafa}
.bar{height:8px;background:#eee;border-radius:99px;overflow:hidden}.bar i{display:block;height:100%;background:var(--ok)}